PEP works with organisations to build architectures of listening to balance architectures of speaking.
Effective organisational performance requires good communication, which is a combination of speaking and listening. High performing organisations balance speaking and listening to achieve benefits such as enhanced reputation, increased trust, better decisions, improved internal and external relationships, more motivated and engaged staff, and improved customer satisfaction.
Organisations talk about two-way communication, engagement, dialogue, conversation and collaboration however organisational communication is overwhelming based on ‘broadcast’ models. On average, 80% of public communication is focused on speaking, that is, broadcasting information and messages.
Architectures of listening are needed so that organisations can listen to large numbers of stakeholders and publics speaking. Effective listening requires organisations to:
PEP will help you build an architecture of listening to balance your architecture of speaking. This is done by working on your organisation’s: