There is a ‘crisis of listening’ in contemporary societiesJim Macnamara
PEP works with organisations to build architectures of listening to balance architectures of speaking. On average, 80% of public communication is focused on speaking, that is, broadcasting information and messages.
Effective organisational performance requires good communication, which is a combination of speaking and listening. High performing organisations balance speaking and listening to achieve benefits such as enhanced reputation, increased trust, better decisions, improved internal and external relationships, more motivated and engaged staff, and improved customer satisfaction.
Failing to listen, we fail to learn, and we also damage our working relationship with othersJohn Forester
Architectures of listening are needed so that organisations can listen to large numbers of stakeholders and publics speaking. Effective listening requires organisations to:
Listening is an instrument of powerAndrew Dobson
PEP will help you build architectures of listening to balance your architectures of speaking. This is done by working on your organisation’s:
The most effective and insidious way to silence others … is a refusal to listen(John Drysek)